Last updated: 16/09/2025
Bugeja Frendo Real Estate (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with our team.
1. Information We Collect
We may collect the following types of personal information:
Contact details: name, email address, phone number, postal address.
Property details & preferences: information you provide when requesting valuations, arranging viewings, or registering for property alerts.
Transaction information: details required to draft agreements, process payments, or comply with legal obligations.
Technical data: IP address, browser type, device information, cookies, and analytics data to improve our website performance.
2. How We Use Your Information
We use personal data to:
Respond to enquiries, arrange viewings, and manage property transactions.
Send property alerts, newsletters, or marketing communications (only if you have opted in).
Fulfil legal and regulatory requirements under Maltese law and the EU General Data Protection Regulation (GDPR).
Improve our website, services, and customer experience.
3. Lawful Basis for Processing
Our processing of personal data is based on:
Contractual necessity when providing property services.
Legal obligations such as anti-money-laundering requirements.
Legitimate interests to improve our services and market properties.
Consent where required (for example, for marketing emails).
4. Sharing Your Information
We only share your information when necessary:
With service providers (IT support, marketing platforms, payment processors) who are bound by confidentiality agreements.
With legal or regulatory authorities when required by law.
With property sellers, buyers, or landlords strictly for the purpose of concluding a transaction you have requested.
We never sell or rent your personal data to third parties.
5. International Transfers
If we transfer personal data outside the European Economic Area, we ensure appropriate safeguards, such as EU Standard Contractual Clauses, are in place.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined above or to comply with legal obligations (e.g., tax, accounting, or anti-money-laundering requirements).
7. Your Rights
Under the GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”) where legally possible.
Object to or restrict processing in certain circumstances.
Withdraw consent for marketing communications at any time.
Data portability, where applicable.
To exercise these rights, contact us at info@bugejafrendo.com.
8. Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality and analyse traffic. You can manage or disable cookies through your browser settings. For details, please see our [Cookie Policy] (if applicable).
9. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Bugeja Frendo Real Estate
Email: info@bugejafrendo.com
Phone: +356 99559534
This Privacy Policy may be updated from time to time. We encourage you to review it regularly for any changes.
